top of page

Designer, at your service.

Hi! I'm Shannon, a two-time founding product design generalist and proud dog mom. I help companies grow by designing ethical, empathetic experiences that people love to use. With over 11 years of experience leading end-to-end design, including 3 years in management, I've honed my ability to make positive impacts collaboratively and efficiently. See some examples:

Experience

appstore_iphonexmax_screenshots.png

Redesigning a Mobile Ticketing App for Public Transit

How I increased app store ratings, improved client satisfaction, and reduced customer support calls with a comprehensive redesign that prioritized user needs

See Project
Stride health insurance shopping redesign

Visual Design for a Health Insurance Shopping Experience

How I increased trust and improved conversion rates with a beautiful visual design, completed in under a month

See Project
Graph of an AI Financial Projection for a small business

Launching a 0-1 AI-powered Financial Management Tool

How I crafted a greenfield design for pilot testing, resulting in 100% conversion from free to paid memberships

See Project
design system.png

Launching a New Design System

How I lead a grassroots effort to build a new design system, resulting in system growth, company-wide usage, and a company rebrand

See Project

Tensor Financial

  • Founding Designer - Created net-new designs for startup of financial projection AI SaaS for small businesses

  • Brand & Marketing - Designed and developed first company website for MVP product launch

Stride

  • End-to-End Product Development - Lead design for “Hero” feature that increased recommended product selection by 70%. 

  • Design System Leadership - Collaborated with engineering to build Stride’s first company-wide design system that reduced rebrand implementation time from 4 months to 2 weeks.

  • User Research Practice - Initiated and managed Stride’s first ongoing user research practice, conducting weekly interviews, user tests, and feedback sessions; created action plans

  • UX/UI - Created low- and high-fidelity Figma mock-ups and prototypes for feedback and user testing.

Five9 - Senior UX Consultant

(Slalom Consulting) 

  • UX/UI - Co-designed early concept Work Force Automation tool

  • User Research Leadership - Interviewed end-users and stakeholders and presented themes to leadership

moovel - Director of Product Design

  • Team Leadership - Built and led a team of 10 designers, responsible for the UX of mobile and web products for over 5 million transit riders across 17 transit agencies, including Android and iOS apps for mobile payments, a companion eCommerce website, Android app for Fare Inspectors, and web-based back office management tool.

  • Project Success - Oversaw the merger of two design teams post-acquisition, leading strategy workshops to unify product aesthetics and functionality.

  • Strategy - Developed project plans and delivery milestones for cross-departmental design system initiatives.

  • User Research Practice - Ran qualitative research, including ethnographic studies, guerilla usability interviews in Pioneer Square, surveys, and workshops that informed product direction

Volunteer Work

  • Website Design and Development - Designed and built website for non-profit artist studio Maker Space in Yakima, WA (in progress)

  • Graphic Design - Designed graphic wrap for Mobile Shower Trailer for Yakima Neighborhood Health services, a health care center in Yakima, WA that brings services to people experiencing homelessness

Let's Work Together

Education

  • MFA - Applied Craft & Design
    Pacific Northwest College of Art & Oregon College of Art and Craft

  • BA - Psychology & Spanish
    New York University, Magna Cum Laude

​

Goldman Sachs - Senior UX Consultant

(Slalom Consulting) 

  • UX/UI - Co-designed first web-based SBLOC application for brokers and consumers, streamlining financial workflows.

  • Design System Leadership - Created and managed a Figma component library across 5 designers working simultaneously.

  • Design Critique Leadership - Coordinated design critiques for consistency for the end-to-end experience.

bottom of page