Designer, at your service.
I'm Shannon, a two-time founding product design generalist and proud dog mom. I help companies grow by designing ethical, empathetic experiences that people love to use. With over 11 years of experience leading end-to-end design, including 3 years in management, I've honed my ability to make positive impacts collaboratively and efficiently while sneaking in moments of delight. See some examples of my work, below.
Experience
Tensor Financial
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Founding Designer - Created net-new designs for FinTech startup using AI for SMB
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Brand & Marketing - Designed and developed first company website for MVP product launch
Stride
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End-to-End Product Development - Lead design for “Hero” feature that increased recommended product selection by 70%.
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Design System Leadership - Collaborated with engineering to build Stride’s first company-wide design system that reduced rebrand implementation time from 4 months to 2 weeks.
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User Research Practice - Initiated and managed Stride’s first ongoing user research practice, conducting weekly interviews, user tests, and feedback sessions; created action plans
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UX/UI - Created low- and high-fidelity Figma mock-ups and prototypes for feedback and user testing.
Five9 - Senior UX Consultant
(Slalom Consulting)
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UX/UI - Co-designed early concept Work Force Automation tool
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User Research Leadership - Interviewed end-users and stakeholders and presented themes to leadership
moovel - Director of Product Design
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Team Leadership - Built and led a team of 10 designers, responsible for the UX of mobile and web products for over 5 million transit riders across 17 transit agencies, including Android and iOS apps for mobile payments, a companion eCommerce website, Android app for Fare Inspectors, and web-based back office management tool.
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Project Success - Oversaw the merger of two design teams post-acquisition, leading strategy workshops to unify product aesthetics and functionality.
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Strategy - Developed project plans and delivery milestones for cross-departmental design system initiatives.
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User Research Practice - Ran qualitative research, including ethnographic studies, guerilla usability interviews in Pioneer Square, surveys, and workshops that informed product direction
Volunteer Work
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Website Design and Development - Designed and built website for non-profit artist studio Maker Space in Yakima, WA (in progress)
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Graphic Design - Designed graphic wrap for Mobile Shower Trailer for Yakima Neighborhood Health services, a healthcare center in Yakima, WA that brings services to people experiencing homelessness
Education
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MFA - Applied Craft & Design
Pacific Northwest College of Art & Oregon College of Art and Craft -
BA - Psychology & Spanish
New York University, Magna Cum Laude
Goldman Sachs - Senior UX Consultant
(Slalom Consulting)
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UX/UI - Co-designed first web-based SBLOC application for brokers and consumers, streamlining financial workflows.
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Design System Leadership - Created and managed a Figma component library across 5 designers working simultaneously.
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Design Critique Leadership - Coordinated design critiques for consistency for the end-to-end experience.
